Collection and Use
Security
Destruction
Your Access to Information
San Remo Quality Assurance
San Remo's Privacy Policy
San Remo Macaroni Company Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 and the National Privacy Principles for the collection, use and storage of personal information.
This Privacy Policy explains our commitment to your privacy and how we will protect it, including:
- Why and how we collect personal information;
- How we use personal information;
- How you can access your personal information that we have collected;
- And what steps we have taken to ensure the security of personal and sensitive information.
Collection and Use
You're important to us, so we may collect information to assist us in responding to your queries, as part of the recruitment and selection process, or to provide you with the products and services you require.
San Remo collects information about your use of our website by recording your IP address, country, pages downloaded, date / time of visit and the type of browser used. For example, if you send us an e-mail, we may collect your name, address and e-mail address to respond to your enquiry; however, we will not disclose this information without your consent. This information is stored in a secure location which cannot be accessed from our website. The information is analysed for statistics on the popularity of our website and no attempt is made to identify users except where required by law.
We may, with your consent, also collect it so we can provide you with marketing information which may be of interest to you. We will not disclose that information to others unless you have consented, or are required to disclose it by law.
Where an individual has consented to the use or disclosure of personal information, we shall only use that information for the primary purpose for which it was collected, or a related secondary purpose.
We may be required to disclose this information as required or authorised by law, or where:
- reasonably required by a law enforcement agency or body, including any court or tribunal;
- there is a serious threat to public health, safety or interest;
- it is necessary to prevent, detect or investigate improper conduct.
Security
San Remo shall take reasonable steps to protect personal or sensitive information we hold from misuse, loss, unauthorised access, modifications or disclosure.
Where personal or sensitive information is stored (either electronically or by other means), information will be identified as being "confidential" and access shall be restricted through either lockable storage or electronic password in accordance with our Computer Access Policy.
Where identifiers are used, they shall not use an individual's tax file number or other number which has been assigned by a government agent or agency.
Destruction
Personal or sensitive information which is collected shall be destroyed or de-identified once it is no longer required for its primary purpose, including information collected as part of the recruitment process.
Documents will be destroyed either through the use of a shredding device, or disposed of in a secured bin for collection by an approved document management organisation.
Electronic files containing personal or confidential information shall be erased in accordance with the Company's Computer Access Policy.
Your Access to Information
The Privacy Act provides you with access to personal information held about you and to ask us to correct inaccurate information if required. You may be charged a fee for accessing your personal information and will need to establish your identity and right to that information. Requests for access can be directed to the Privacy Officer.
Access to personal information held on an individual will be provided except to the extent that:
- providing access would pose a serious and imminent threat to the life or health of any individual;
- providing access would have an unreasonable impact upon the privacy of other individuals;
- the request for access is frivolous or vexatious;
- providing access would be unlawful;
- providing access would reveal commercially sensitive information.
- other exclusions as provided for or required by the National Privacy Principles.
Where we are not required to provide you with access to the information, we may if reasonable, consider the use of a mutually agreed intermediary to have access to the information; or provide you with a reason for the denial of access.
Should you have any queries in regard to privacy issues, please contact our Privacy Officer by telephoning (08) 8261 0555 or e-mail info@sanremo.com.au
San Remo Quality Assurance
San Remo is committed to providing products of the highest quality.
San Remo Macaroni Co. is accredited with the International Standard for Food Safety and Quality Systems, ISO 9001, incorporating HACCP food safety principles.
Under this system we have ongoing controls to maintain a consistency of the highest product quality and to ensure that the product that reaches our customers meets the stringent Food Safety requirements laid down by Government authorities.
